Frequently Asked Questions
General FAQ
Season Package Holder FAQ
CLICK HERE for more information on Writers Theatre COVID-19 Safety Protocols!
General FAQ
Q: Is Writers Theatre fully accessible?
- We have fully accessible parking spaces near both of our venues. Parking >
- WT also provides additional services for people with difficulty seeing, hearing or moving. Accessibility >
- Feel free to contact the Box Office to find out about Writers Theatre's accessibility accommodations.
Q: What age is appropriate for Writers Theatre attendance?
A: It is our policy to grant admittance only to persons 10 years of age or older. Young patrons must be accompanied by an adult. For information about the suitability of individual productions for various ages, contact the Box Office.
Q: I have a conflict for the date I am scheduled to attend. Can I exchange my tickets?
- Season Package Holders are welcome to exchange their tickets (up to 24 hours prior to the scheduled performance). Please note: an upgrade charge may apply if exchanging into a differently priced performance. That charge is due at the time of the exchange. Refunds are not available for any exhances to a lower priced ticket.
- In order to exchange for a new performance date/time, contact the Box Office by phone or in person. (We are unable to process any ticket-related requests—including exchanges—via email.)
- Non-Season Package Holder tickets are not exchangeable or refundable. They are, however, transferable! If you find that you cannot attend the performance for which you have tickets, you may give friends your physical tickets or have them mention your name at will call.
Q: What if I miss my scheduled performance?
A: For Season Package Holders who miss their scheduled performance (or need to exchange tickets with less than 24 hours’ notice), the Box Office will facilitate ticket exchanges for missed performances. Unfortunately, Single Ticket purchasers will not be eligible for exchanges and will forfeit the cost of their tickets in the event of a missed performance.
Q: I am not able to attend a production for which I have already purchased tickets. What are my options?
A: For Season Package Holders, if it is more than 24 hours prior to your originally scheduled performance, you can exchange your tickets for a different day free of charge by calling the Box Office. Alternatively, up to 24 hours prior to your scheduled performance, Season Package Holders may donate tickets back to the theatre for a tax-deductible donation by contacting the Box Office. You will be sent a donation confirmation letter for your tax records.
If you are not a Season Package Holder, you may transfer your tickets to someone else – such as a friend or family member who would come in your place by giving them your physical ticket(s) or having them mention your name at will call on the day of the performance.
Season Package Holder FAQ
Q: What is the difference between each Subscription?
A: With a Preview, Standard, or Premiere Subscription, you get 5 season tickets, just like you’re used to. These Subscriptions offer the convenience of renewing your fixed seats for designated performance dates once the schedule is announced. Enjoy the comfort and benefits you appreciate year after year, including no-fee exchanges and more. We've got you covered.
With our new Flex Subscription, YOU CHOOSE when and what shows to attend. You’ll receive reminders throughout the season to give you the opportunity to select your dates, times and seats. Choose from a four-ticket, five-ticket or six-ticket package.
Q: How do I decide which package is right for me?
A: Our goal is to provide a variety of ways to join Writers, so that there is an option that is right for everyone. For example: if you are looking for the best savings, a Preview Subscription saves you 40% off our top ticket price. Looking to renew into your favorite seats and the best benefits? Select which Subscription is best for you and your budget.
Q: What if you aren’t able to produce the certain shows this season? Will I get a refund?
A: We have developed a brand new back-up plan that we call “Cancelled Performance Assurance.*” If we are unable to produce plays as a result of COVID-19, you have several options for your pre-paid tickets from cancelled performances:
- You may convert your subscriber ticket to an additional guest ticket to be used for any other WT performance this season, at no additional charge! (Offer it to a friend, or come see a show a second time!)
- Donate the value to WT as a tax-deductible contribution. Your support goes a long way to keep WT producing for years to come.
- Give 2 students the gift of live theatre! Just say the word and you can generously cover the cost of 2 student tickets to a WT production this season.
- Enter to win! A small number of lucky subscribers will be randomly chosen to attend an exclusive WT reception and performance later this season, to mingle with artists and party in style. You can convert your ticket value into a raffle ticket to increase your chances of winning! You are welcome to invite a friend to use the prize instead.
- Receive a gift certificate for the value of your ticket for use at a future WT performance. WT gift certificates never expire!
*Cancelled Performance Assurance options are subject to change, based upon the effect of COVID-19 on Writers Theatre's activities, events and productions.
Q: Will my performance dates be assigned for me like in my previous fixed subscriptions? If so, how much notice will I receive?
A: Your dates will be assigned to you if you opt for one of the Classic Subscriptions: Premiere, Standard or Preview. We will aim to have your performance date information at least 8 weeks before the first Preview performance of each production.
Q: What are the exchange policies?
A: We offer exchanges free of charge for Season Package Holders, up to 24 hours before the scheduled performance. If something comes up within that 24 hours, you are welcome to come see the production any time during the run on standby at no additional charge.
Q: Tell me about the advance access and discounted guest tickets that season package holders get.
A: Before tickets go on sale to the general public for productions and other events, Subscribers will have an exclusive window of time to schedule their tickets, make exchanges, and purchase additional guest tickets for the special price of just $60. This guest ticket price will always be valid, even after the priority booking period.
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