Frequently Asked Questions
General FAQ
Season Package Holder FAQ
CLICK HERE for more information on Writers Theatre COVID-19 Safety Protocols!
General FAQ
Q: Is Writers Theatre fully accessible?
- We have fully accessible parking spaces near both of our venues. Parking >
- WT also provides additional services for people with difficulty seeing, hearing or moving. Accessibility >
- Feel free to contact the Box Office to find out about Writers Theatre's accessibility accommodations.
Q: What age is appropriate for Writers Theatre attendance?
A: It is our policy to grant admittance only to persons 10 years of age or older. Young patrons must be accompanied by an adult. For information about the suitability of individual productions for various ages, contact the Box Office.
Q: I have a conflict for the date I am scheduled to attend. Can I exchange my tickets?
- Season Package Holders are welcome to exchange their tickets (up to 24 hours prior to the scheduled performance). Please note: an upgrade charge may apply if exchanging into a differently priced performance. That charge is due at the time of the exchange. Refunds are not available for any exhances to a lower priced ticket.
- In order to exchange for a new performance date/time, contact the Box Office by phone or in person. (We are unable to process any ticket-related requests—including exchanges—via email.)
- Non-Season Package Holder tickets are not exchangeable or refundable. They are, however, transferable! If you find that you cannot attend the performance for which you have tickets, you may give friends your physical tickets or have them mention your name at will call.
Q: What if I miss my scheduled performance?
A: For Season Package Holders who miss their scheduled performance (or need to exchange tickets with less than 24 hours’ notice), we offer standby tickets to future performances of the same production. Arrive at the theatre 1 hour prior to the performance start time and check in at the Box Office. At curtain, any open seats will be offered to our standby Season Package Holders.
Q: I am not able to attend a production for which I have already purchased tickets. What are my options?
A: For Season Package Holders, if it is more than 24 hours prior to your originally scheduled performance, you can exchange your tickets for a different day free of charge by calling the Box Office. Alternatively, up to 24 hours prior to your scheduled performance, Season Package Holders may donate tickets back to the theatre for a tax-deductible donation by contacting the Box Office. You will be sent a donation confirmation letter for your tax records.
If you are not a Season Package Holder, you may transfer your tickets to someone else – such as a friend or family member who would come in your place by giving them your physical ticket(s) or having them mention your name at will call on the day of the performance.
Season Package Holder FAQ
Q: What is the difference between a Subscription and a Membership?
A: With a Classic Subscription, you get 4 season tickets, just like you’re used to. Classic Subscriptions also allow you to renew into your Fixed Seats, on set performance dates during each run once dates are announced. With all the comfort and convenience you enjoy year after year, and benefits like no-fee exchanges, we’ve got you covered.
With our new Membership program, you can choose to “Pay As You Go” after an up front Membership fee, or pay in full for 4 tickets to use throughout the season as you see fit! Designed for those who want the freedom and flexibility of a more adaptable package to adjust to your schedule.
Q: How do I decide which package is right for me?
A: Our goal is to provide a variety of ways to join Writers, so that there is an option that is right for everyone. For example: if you are looking for the best savings, you can see that a Membership saves you 60% off our top ticket price. Looking to renew into your favorite seats and the best benefits? Select which Classic Subscription is best for you and your budget.
Q: What if you aren’t able to produce the certain shows this season? Will I get a refund?
A: We have developed a brand new back-up plan that we call “Cancelled Performance Assurance.*” If we are unable to produce plays as a result of COVID-19, you have several options for your pre-paid tickets from cancelled performances:
- You may convert your subscriber ticket to an additional guest ticket to be used for any other WT performance this season, at no additional charge! (Offer it to a friend, or come see a show a second time!)
- Donate the value to WT as a tax-deductible contribution. Your support goes a long way to keep WT producing for years to come.
- Give 2 students the gift of live theatre! Just say the word and you can generously cover the cost of 2 student tickets to a WT production this season.
- Enter to win! A small number of lucky subscribers will be randomly chosen to attend an exclusive WT reception and performance later this season, to mingle with artists and party in style. You can convert your ticket value into a raffle ticket to increase your chances of winning! You are welcome to invite a friend to use the prize instead.
- Receive a gift certificate for the value of your ticket for use at a future WT performance. WT gift certificates never expire!
*Cancelled Performance Assurance options are subject to change, based upon the effect of COVID-19 on Writers Theatre's activities, events and productions.
Q: If I change my mind about feeling safe to come back to the theatre, can I get a refund?
A: If we are able to produce plays, whether in-person or virtual, we will not be offering refunds. We are currently looking into virtual programming that we can bring you remotely, whether it's plays, interviews, or specially developed pieces for Zoom. There should be plenty of programming that you can feel comfortable attending!
Q: Will my performance dates be assigned for me like in my previous fixed subscriptions? If so, how much notice will I receive?
A: Your dates will be assigned to you if you opt for one of the Classic Subscriptions: Premiere, Standard or Preview. We will aim to have your performance date information at least 8 weeks before the first Preview performance of each production.
Q: I have been a Fixed Seat Subscriber for X years, but want to switch to Membership this year instead. Will I be able to renew into my old fixed seats in a future season?
A: Unfortunately, we are not able to prevent other Subscribers from renewing into your seats if you choose to not renew them this season. The best way to guarantee your same seats year to year would be to renew as a Subscriber, versus a Member.
Q: I am not a current subscriber. Can I buy a new Classic Subscription?
A: Absolutely, with all the subscription benefits you love! New season package holders also have their choice of 2 types of Membership: PAY AS YOU GO and UP FRONT FLEX.
Q: How many tickets can I buy with my Membership?
A: Each membership unlocks four deeply discounted tickets to use throughout the season (at $35 each) and unlimited additional tickets at our member guest rate of $40 each.
Q: What if I use up my four $35 Member tickets before the end of the season?
A: As a Member, you will have access to unlimited $40 guest tickets! Use these for yourself or for a friend.
Q: What kind of savings can I expect with the PAYG Membership?
A: Regular tickets to Writers Theatre go for up to $80 apiece for our most popular shows. With a PAYG Membership, you can lock-in your low ticket price now plus member benefits with your one-time $60 Membership fee. After booking 2 of your discounted tickets, you are already getting a great deal - plus the benefits of priority advance booking, no-fee exchanges and more!
Q: I am interested in one of the Memberships. Will my tickets be eligible for the Cancelled Performance Assurance plan?
A: As a Member, you won’t be locked into seeing all 4 productions - you get the flexibility to use the tickets as you choose! Therefore, if we are forced to cancel a production, your Membership does not lose value. You will be encouraged to use your Member tickets for any of our productions that do go on.
Q: What are the exchange policies?
A: We offer exchanges free of charge for Season Package Holders, up to 24 hours before the scheduled performance. If something comes up within that 24 hours, you are welcome to come see the production any time during the run on standby at no additional charge.
Q: Tell me about the advance access and discounted guest tickets that season package holders get.
A: Before tickets go on sale to the general public for productions and other events, Subscribers and Members will have an exclusive window of time to schedule their tickets, make exchanges, and purchase additional guest tickets for the special price of just $40. This guest ticket price will always be valid, even after the priority booking period.
Q: Is The Brief Chronicle only digital this year? Can I get a printed and mailed copy like I used to, if I want?
A: As part of our continuing effort to “go green,” we are looking into making the BC available digitally for our Subscribers and Members. There may even be a time when articles become short videos or podcasts! If we are able to offer printed copies to mail to you, we will let you know throughout the season.
Q: If I change my mind about feeling safe to come back to the theatre, can I get a refund?
A: If we produce all 4 shows, we will not be offering refunds. We are currently looking into virtual programming that we can bring you remotely, whether it's plays, interviews, or specially developed pieces for "Zoom.” There should be plenty of programming that you can feel comfortable attending!
CLICK HERE for more information on Writers Theatre COVID-19 Safety Protocols!
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