Employment

Full-time and part-time positions available:

• Subscrption Sale REPRESENTATIVE
• Box Office Associate
• Front of House Associate
• STITCHER

SUBSCRIPTION SALES REPRESENTATIVE

SUMMARY

We are seeking an individual who is a phenomenal team player and willing to assist wherever needed, including working with other departments in the organization. Providing superior customer service is critical in every interaction with potential or current patrons. Selected candidates must be available to work a flexible schedule including nights and weekends. throughout the spring and summer. This is a seasonal position that runs from spring through summer with the potential for ongoing opportunities after this period.

PRIMARY RESPONSIBILITIES

• Meet and exceed both individual and team sales goals.
• Execute minimum outbound phone call expectation.
• Up-sell subscription offerings using patron attendance history.
• Take detailed notes and records of sales engagement through online tracking system.
• Process ticket orders in a timely and efficient manner.
• Provide excellent customer service both internally and externally; explaining ticketing policies, answering questions, and resolving routine problems regarding ticket sales.
• Perform other related duties as assigned.

QUALIFICATIONS

• Strong organizational, time management, problem solving, and communication skills.
• Demonstrated proficiency in Tessitura ticketing database preferred.
• Ability to work independently and as part of a team.
• Meticulous attention to detail.
• Desire to succeed in a revenue generating role.
• Previous sales experience preferred.
• Excellent customer services skills.
• Knowledge and previous use of Tessitura ticketing database preferred, but not necessary.
• Candidate must be willing to work a flexible schedule, including nights and weekends.

COMPENSATION

This is a part-time position with flexible hours. Competitive hourly rate with commission.

TO APPLY

We are interested in receiving candidates from a broad spectrum of people, including people of all genders, and of diverse racial and ethnic backgrounds. 

Qualified and interested candidates should email a cover letter and resume to jobs@writerstheatre.org.  Please write “Subscription Sales Representative” in the subject line of the email.  No phone calls please.

BOX OFFICE ASSOCIATE

SUMMARY

Reporting to the Box Office Manager, the Box Office Associate will assist in the daily operations of the Box Office including processing transactions, building relationships with audience members, offering additional engagement opportunities and providing exemplary customer service with the ultimate goal of leading the industry in maximizing the customer experience.

 PRIMARY RESPONSIBILITIES

• Answering phones and emails.
• Processing ticket sales, exchanges and season subscriptions.
• Working as a part of our subscription sales team.
• Working as a will call agent for performances, ensuring a smooth and efficient pre-show experience.
• Assist patrons with questions, accessibility needs and/or ticketing issues.
• Other duties as assigned.

QUALIFICATIONS

• A combination of afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates.
• Outgoing, accessible personality and the ability to work as part of a team.
• Superior organizational and time-management skills, with the ability to multi-task.
• Professional demeanor while working under pressure with the ability to remain calm and collected in high-pressure situations.
• An ideal candidate will possess previous box office experience or customer service experience.
• Proficiency in Microsoft Word, Excel and Outlook required.
• Cash handling experience preferred.

COMPENSATION

This is a part-time position. Competitive hourly rate.

TO APPLY

Qualified and interested candidates should email a cover letter and resume to Box Office Manager, Bryan Anderson, at banderson@writerstheatre.org. Please put “Box Office Associate” in the subject line. No phone calls please.

FRONT OF HOUSE ASSOCIATE

SUMMARY

Reporting to the Audience Services Manager, the Front of House Associate will coordinate front of house operations during performances and specials events and will collaborate with the box office and stage management staff to maintain smooth front-facing operations and provide industry-leading customer service, with the ultimate goal of maximizing the customer experience.

RESPONSIBILITIES

House Management

• Serve as House Manager for public performances and special events
• Coordinate with box office staff on seating holds and patron information.
• Assist patrons with questions, accessibility needs and/or seating issues.
• Train and manage volunteers on a nightly basis.
• Communicate with stage management staff on nightly operations schedule (house opening, start of performance, late seating).
• If the production allows, late seat patrons after the performance begins.
• Monitor activity during performances.
• Communicate and assist with security and emergency incidents.
• Prepare House Manager and Concessions performance reports
• Operate WT Digital Signage during performances and special events, as needed.
• Maintain cleanliness of Front of House areas including lobby, restrooms, concession center, and other public spaces.
• Assist Audience Services Manager with other duties, as assigned.

Concessions

• Provide Bar/Concessions service for public performances and special events.
• Set up and tear down bar, including displays, concessions, and drink preparation.
• Assist patrons with concessions and drink selections, providing descriptions and suggestions
• Process payments through Square POS system.
• Prepare and deliver pre-order intermission drinks and concessions.
• Track concessions inventory and communicate restocking needs.
• Prepare and reconcile concessions sales reports.
• Ensure displays and lobby areas are clean and accessible.
• Other duties, as assigned.

QUALIFICATIONS

• Top level customer service experience required.
• Experience in theatrical operations preferred.
• Outgoing, accessible personality with the ability to speak in front of people.
• Superior organizational and time-management skills, with the ability to multi-task.
• Professional demeanor while working under pressure.
• Experience with POS systems a plus.
• Strong interest in and passion for live theatre.
• Must be 21 years of age or older.
• BASSET certification preferred; training will be provided to selected candidate.
• Afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates.

COMPENSATION

This is a part-time position; approximately 10-20 hours/week. Competitive hourly rate.

TO APPLY

Qualified and interested candidates should email a cover letter and resume to jobs@writerstheatre.org. Please put “Front of House Associate” in the subject line. No phone calls please.

STITCHER

SUMMARY

Writers Theatre seeks overhire stitchers for the 2018/19 Season and 2019/20. Stitchers are hired on a show-by-show basis, based on the needs of each show. Please inquire for specifics, including dates.

RESPONSIBILITIES

Responsibilities typically include alterations on existing pieces under the supervision of the costume supervisor; some costume construction is possible.

QUALIFICATIONS

Familiarity with and experience working in professional costume shops is preferred.

COMPENSATION

Competitive hourly rate.

TO APPLY

Qualified and interested candidates should email a cover letter and resume to Emily Waecker, Costume Supervisor, at ewaecker@writerstheatre.org. Please put “FY19 Stitcher” in the subject line. No phone calls please.