Employment

Full-time and part-time positions available:

• Education Manager

• Advancement Coordinator

• BOX OFFICE ASSOCIATE

• FRONT OF HOUSE ASSOCIATE
• STITCHER

EDUCATION MANAGER

SUMMARY

PRIMARY DUTIES AND RESPONSIBILITIES 

ADVANCEMENT COORDINATOR

SUMMARY

The Advancement Coordinator supports all Advancement department fundraising efforts, with an emphasis on individual giving. As a proactive member of the team, the Advancement Coordinator plays a key role in implementing and maintaining all departmental procedures, understands the departmental objectives and provides support accordingly.

Supervisor: Director of Major Gifts and Corporate Relations (primary), with the Director of Institutional Advancement

Typical work hours are 40 hours a week, M-F 9:30-5:30pm, with some evenings and weekends required throughout the year for meetings and special events and attendance/participation in programs and plays throughout the season.

PRIMARY DUTIES AND RESPONSIBILITIES

• Directly responsible for all aspects of gift entry, processing and preferred donor recognition; maintains and updates donor records for continued accuracy and responsible for ongoing database integrity.
• Executes all acknowledgements for individual donors.
• Assists with gift reminders for Trustees and major donors.
• Maintains orderly and chronological paper file systems for all donors, which includes filing solicitation letters, gift correspondence and copies of checks, and general correspondence.
• Produces weekly financial reports for Advancement department.
• Works with Finance department to reconcile contributed income on a monthly basis, executes calendar and fiscal year-end statements, and ensures an accurate annual audit.
• Tracks department expenses being paid through credit cards, check request, company account, etc.
• Regular interaction with donors and Trustees, including answering questions and providing assistance through the Advancement department’s general phone line and email, as well as in person at special events.
• Serves as secondary ticket concierge for VIPs along with Manager of Individual Giving & Donor Relations by fulfilling house seat orders and ensuring the best possible service for Trustees and major donors.
• Coordinates and maintains inventory of all Advancement department print materials such as event invitations, print publications, thank-you notes, letterhead, envelopes, folders, etc.
• Coordinates the departmental routing of content for institutional magazine (The Brief Chronicle) and program book for every production, compiling edits and input from all parties.
• Coordinates and reviews the departmental routing of content for specific pages of the website, taking edits and input from all parties and making appropriate updates on a monthly basis.
• Provides support to solicitation mailings for the Director’s Society and the Annual Fund.
• Assists with special events by tracking RSVP responses, and other duties as needed along with day of support.
• Supports the department with regards to creating agendas for departmental meetings, setting meetings, taking minutes, distributing itineraries and other duties as assigned.

QUALIFICATIONS

The successful candidate will have one or more years of fundraising or office experience. Demonstrated ability to effectively handle multiple priorities and projects simultaneously with a high degree of attention to detail. Candidate must possess strong organizational and interpersonal skills. Specific knowledge: Excel, Word and Microsoft Office /Tessitura database experience a plus.

COMPENSATION

Salary is commensurate with experience. The range of benefits includes medical, dental insurance, and disability insurance, vacation and other paid leave, a 403(b) retirement plan (with employee match), commuter transit plan, and medical and dependent care cafeteria plans.

TO APPLY

Qualified and interested candidates should email a cover letter, resume and any salary requirements to jobs@writerstheatre.org. No phone calls, please.

BOX OFFICE ASSOCIATE

DESCRIPTION

Writers Theatre is currently seeking a customer-service-oriented Box Office Associate to join our Audience Services team. The ideal candidate should be organized, polished and hard-working with exceptional communication skills; have a love of live theatre and be able to bring a positive attitude to the workplace.

SUMMARY

Reporting to the Box Office Manager, the Box Office Associate will assist in the daily operations of the Box Office including processing transactions, building relationships with audience members, offering additional engagement opportunities and providing boutique-level customer service with the ultimate goal of leading the industry in maximizing the customer experience.

PRIMARY RESPONSIBILITIES

• Answering phone calls and email messages
• Processing ticket sales, exchanges and season subscriptions
• Working as a part of our subscription sales team
• Working as a will call agent for performances, ensuring a smooth and efficient pre-show experience
• Assist patrons with questions, accessibility needs and/or ticketing issues
• Other duties as assigned
  

QUALIFICATIONS

• A combination of afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates
• Outgoing, accessible personality and the ability to work as part of a team
• Superior organizational and time-management skills, with the ability to multi-task
• Professional demeanor while working under pressure with the ability to remain calm and collected in high-pressure situations
• An ideal candidate will possess previous box office experience or customer service experience
• Proficiency in Microsoft Word, Excel and Outlook required
• Cash handling experience preferred
  

JOB LENGTH

Part time; approximately 10 hours/week to start during training, increasing to 20-30 hours/week

COMPENSATION

Above Industry Standard; hourly wage

TO APPLY

Qualified applicants should submit a cover letter and resume via email to Bryan Anderson, Interim Box Office Manager at banderson@writerstheatre.org with the subject line “Box Office Associate Application”. The position will be open until filled.

FRONT OF HOUSE ASSOCIATE

SUMMARY

Reporting to the Audience Services Manager, the Front of House Associate will coordinate front of house operations during performances and specials events and will collaborate with the box office and stage management staff to maintain smooth front-facing operations and provide industry-leading customer service, with the ultimate goal of maximizing the customer experience.

RESPONSIBILITIES

House Management

• Serve as House Manager for public performances and special events
• Coordinate with box office staff on seating holds and patron information.
• Assist patrons with questions, accessibility needs and/or seating issues.
• Train and manage volunteers on a nightly basis.
• Communicate with stage management staff on nightly operations schedule (house opening, start of performance, late seating).
• If the production allows, late seat patrons after the performance begins.
• Monitor activity during performances.
• Communicate and assist with security and emergency incidents.
• Prepare House Manager and Concessions performance reports
• Operate WT Digital Signage during performances and special events, as needed.
• Maintain cleanliness of Front of House areas including lobby, restrooms, concession center, and other public spaces.
• Assist Audience Services Manager with other duties, as assigned.

Concessions

• Provide Bar/Concessions service for public performances and special events.
• Set up and tear down bar, including displays, concessions, and drink preparation.
• Assist patrons with concessions and drink selections, providing descriptions and suggestions
• Process payments through Square POS system.
• Prepare and deliver pre-order intermission drinks and concessions.
• Track concessions inventory and communicate restocking needs.
• Prepare and reconcile concessions sales reports.
• Ensure displays and lobby areas are clean and accessible.
• Other duties, as assigned.

QUALIFICATIONS

• Top level customer service experience required.
• Experience in theatrical operations preferred.
• Outgoing, accessible personality with the ability to speak in front of people.
• Superior organizational and time-management skills, with the ability to multi-task.
• Professional demeanor while working under pressure.
• Experience with POS systems a plus.
• Strong interest in and passion for live theatre.
• Must be 21 years of age or older.
• BASSET certification preferred; training will be provided to selected candidate.
• Afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates.

COMPENSATION

This is a part-time position; approximately 10-20 hours/week. Competitive hourly rate.

TO APPLY

Qualified and interested candidates should email a cover letter and resume to Margaret McCall, Interim Audience Services Manager at mmccall@writerstheatre.org. Please put “Front of House Associate” in the subject line. No phone calls please.

STITCHER

SUMMARY

Writers Theatre seeks overhire stitchers for the 2018/19 season. Stitchers are hired on a show-by-show basis, based on the needs of each show. Please inquire for specifics, including dates.

RESPONSIBILITIES

Responsibilities typically include alterations on existing pieces under the supervision of the costume supervisor; some costume construction is possible.

QUALIFICATIONS

Familiarity with and experience working in professional costume shops is preferred.

COMPENSATION

Competitive hourly rate.

TO APPLY

Qualified and interested candidates should email a cover letter and resume to Emily Waecker, Costume Supervisor, at ewaecker@writerstheatre.org. Please put “FY19 Stitcher” in the subject line. No phone calls please.