Find Tickets
Plan Your Visit

Staff Ticket Policies

Staff & Company Member Ticket Requests

For each production, staff and company members are entitled to:

  • 2 complimentary tickets, available for use through the run of the production.
  • 6 Friends and Family discounted tickets ($30 each), available for use through the run of the production.
  • There are limited comps available for the last week of the production. Please book your tickets early.
In House Ticket Request Form

Standard Ticket Discounts

  • $20 Industry tickets. We offer all industry professionals this discount within 7 days of any performance.  Proof of industry affiliation must be presented day of performance.
  • $20 Student/$30 Educator tickets. We offer all students and educators these discounts to any performance.  These tickets must be purchased in advance and a student/educator ID must be presented day of performance.
  • Group Discounts. Discounted tickets for groups of 10 or more.

 All ticket requests are subject to availability. Priced tickets must be paid for at the time of request—we take cash, check and all major credit cards.  We do not offer "pay at the door."

Contact Information

General Box Office Questions

847-242-6000 or boxoffice@writerstheatre.org

Box Office Management

847-242-6006 (this number is for internal use only) or bom@writerstheatre.org

Box Office Management Team

Patrick G.H. Schley

Associate Director of Ticketing Services

Patrick Schley is the Associate Director of Ticketing Services at Writers Theatre, where he manages the box office team, the ticketing database, and patron services. Previously, he worked at the Milwaukee Symphony Orchestra and helped the organization open their new home at the Bradley Symphony Center, a renovated 1930’s movie palace turned orchestra hall. Additionally, he spent six years at the Tessitura Network, the global leader for arts and cultural technology, helping arts organizations around the world better serve their audiences. Patrick is a native of Milwaukee and a proud former student and staff member at First Stage Theater Academy, the nation’s largest high-impact theatre training program for young people and families. He attended The Theatre School at DePaul University in Chicago.

Wren Wesner

Box Office Manager

Wren brings a strong background in audience engagement and ticketing operations. Before joining Writers, they were the Patron Services Coordinator at Grant Park Music Festival, and an Audience Services Associate at Steppenwolf Theatre from 2021–2024. Originally from Ann Arbor, Michigan, Wren worked with several regional theatres, including Purple Rose Theatre Company and Wild Swan Theater, before moving to Chicago. Beyond box office operations, Wren has a background in directing and scenic painting, with a passion for ensemble-based and devised storytelling. Their Chicago directorial debut, Cock at Open Space Arts, exemplified their focus on intimate, physical theatre. With experience across multiple disciplines of theatre, Wren is dedicated to creating welcoming and engaging experiences for audiences and artists alike.

Ticket Policy FAQ's

Holding Tickets

The Box Office would like to help get your guests into the performance that works for them. We understand that you may need to look for available seats and then also double check with your guests to make sure that the date is convenient for your guests. Therefore, we are happy to place a hold on seats to give you time to check with your guests. The Box Office can hold tickets for up to 24 hours; please contact the box office directly if more time is needed to confirm with your guests. We highly recommend that you call or stop by the box office to check on availability at any time.

Please note that ticketing transactions are not available via email. You will receive the quickest assistance and most accurate availability by calling or stopping by the box office. However, please feel free to email the Box Office managers with questions at any time.

Waitlist

  • Anyone wishing to obtain a ticket to a sold out performance can request a spot on the waitlist from any Box Office staff member.
  • If a subscriber exchanges their tickets or donates their tickets for resale, we will call those on the waitlist to offer up the seats.
  • Priority will be given first to subscribers, then to single ticket buyers, then to comps.
  • For paid tickets offered to those on the waitlist, payment is due at the time of offer, otherwise the tickets will be released to the next person in line.

Standby

General Information:

  • For sold-out performances, 5 to 15 standby tickets will be available for purchase on the day of the performance, one hour before curtain.
  • Standby tickets are only available for purchase in person at the theatre. 
  • Purchasers of Standby tickets will be seated at curtain in seats determined by house management.
  • All Standby purchasers must be in the Standby area in the Writers lobby 10 Minutes prior to curtain and will be seated based on the purchase order of tickets. If seating is available, patrons will be seated at curtain time in seats selected by house management. 
  • There is no late seating, even for standby. If patrons arrive after the doors close, they will not be admitted into the show.

Terms: 

  • Standby tickets are only available the day of the performance.
  • There is no guarantee that Standby tickets will be seated together, and no refunds will be offered in this situation.
  • Standby purchasers who are not in the standby line when the seating process is started will forfeit their spot in the line for seating and will be moved to the end of the line. If this happens and seating is not available, patron will be eligible for a refund.
  • Standby purchasers not on the premise at the designated curtain time will not be eligible for a refund regardless of seating availability. 
  • Accessibility accommodations will be made if an accessible location is available for seating, but there is no guarantee of seating with the purchase of a Standby ticket. Patrons must alert box office of accessibility needs at the time of purchasing a ticket.

Refunds: 

  • Standby ticket purchasers eligible for a full refund if they are on premises during curtain and no seats are available. No refunds are issued under any other circumstance.