Accessing Your WT Digital Content
How do I watch Writers Theatre's digital content?
To stream The Last Match, click the link in your order confirmation email. This link will take you to WT's streaming platform, Overture+. The performance will be available to stream on-demand beginning at 12PM on April 28, 2021 through 10:00PM on May 30, 2021
To watch previous episodes of The Green Room, navigate to www.vimeo.com/writerstheatre.
Can I watch with captions or audio description?
We are committed to continuing to improve our accessibility options to make theatre enjoyable for all. The Last Match includes closed captioning and audio description options.
Closed captioning will be available on all performances of The Last Match, and can be toggled on and off using the button in the lower right corner of the viewing screen.
An audio-described performance can be purchased using this specific audio described ticket link. If you have already purchased a ticket, but would like your stream to be audio described, please contact the Writers Theatre Box Office, and your reservation will be adjusted.
Do I need an account to stream?
Patrons do not need an account or login to stream The Last Match. You'll be able to access your unique viewing link for The Last Match with the click of a button, with no need to log into your WT account.
You do not need a Vimeo account to watch previous episodes of The Green Room.
What devices can I use to stream?
The platform works on mobile phones, computers, tablets and smart TVs (with a web browser). If you have any of those, you can watch!
Can I watch the production on my TV, or do I have to watch on my computer?
You can easily watch the production on a TV in your home! The simplest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.
If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.
What’s the ideal browser to use?
We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.
How do I make a video full screen?
You'll find the full screen button in the video player, depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on iOS).
What should I do if I’m experiencing connection issues during the show (e.g. video is freezing or audio is not working)?
Your video may need a minute to load. If you’re experiencing issues with freezing, a first step might be to turn the wi-fi off on other devices in your home. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.
If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.
While we can't guarantee and may not be able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that we hope will help:
- Pause the video to allow it to load more fully.
- Make sure you have the most updated version of the software you’re using.
- Refresh your browser page or try switching to a completely different browser.
- Make sure there are no other devices connected to your wi-fi that could be creating network traffic.
- Try closing all open windows or applications on your device.
- Try connecting to your personal Hotspot on your phone.
- Restart your wi-fi router.
- Try switching to a different device.
Who do I contact if I'm having trouble seeing the show?
Writers Theatre offers email and phone support,Monday through Saturday, 12pm to 5pm, to get you started streaming and to answer your questions! Just call the Writers Theatre Box Office at 847-242-6000 or email us at firstname.lastname@example.org.
Can I watch the performance again after it’s over?
On-demand performances can be watched at any time within the scheduled dates. Once you begin watching your performance, you cannot rewind or restart your viewing! You can hit pause at anytime if you need to take a break.